Job Description

Job Title: Optical Technician (Optician)
Company: Eyecare Center
Location: Lumberton, NC

Training Provided – No medical/eyecare experience required!

Perks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Paid Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

Hours:

Full Time

Requirements:

High School Diploma or GED Equivalent

Favorable result on Background Check

Basic computer skills

Strong customer service skills

Excitement to learn and grow 

Essential Functions:

Promote frames and lenses recommended by the doctor to meet patient needs

Adjust and repair glasses

Facilitate patient flow

Verify medical and vision insurances

Effectively communicate with patients, doctors, and managers

Answer inquiries through phone, email, and in person requests

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

An Optical Technician will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists.  They connect the patient needs to the goods and services offered.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)  

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support

Determine patient wants and needs and selling to exceed their expectations

Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions

Able to operate the auto-lensometer and manual lensometer

Educate and recommend specific lenses, lens coatings and frames to suit patient needs

Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt

Dispense patient orders and repair and adjust patient frames

Dispense all glasses and/or contact lens orders using current process

Acknowledge patients in a friendly, approachable way that invites them into the office

Maintain frame standards with cleaning, organization, full and well-presented areas

Follow all protocols to keep Frame inventory accurate

Desire to gain industry knowledge and training

Demonstrates initiative in accomplishing practice goals

Consistently creating a positive work environment by being team-oriented and patient-focused

Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Patient Population Served

Team members will work with patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

High school diploma or GED required.

Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred.

ABO and NCLE certifications preferred, but not required.

SECTION 5: Experience Requirements

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.

Associates Degree preferred

Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Favorable result on background check as required by state

Must be able to provide proof of identity and right to work in the United States

SECTION 6: Knowledge, Skills and Abilities Requirements

Professional in appearance and actions

Logical and Critical thinking skills

Customer-focused with excellent written, listening and verbal communication skills

Enjoys learning new technologies and systems

Detail oriented, professional attitude, reliable

Favorable result on Background check

Exhibits a positive attitude and is flexible in accepting work assignments and priorities

Meets attendance and tardiness expectations

Management and organizational skills to support the leadership of this function

Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations

Interpersonal skills to support customer service, functional, and team mate support need

Able to communicate effectively in English, both verbally and in writing

Ability for basic to intermediate problem solving, including mathematics

Basic to intermediate computer skills

Proficiency with Microsoft Excel, Word, and Outlook

Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards

Specialty knowledge of systems relating to job function

Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 7: Supervisory Responsibilities

This position has no supervisory responsibilities.

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements           % of Time        LBS

Bending                                      25   
Carrying                                      25                    ≤ 25
Climbing                                     5        
Driving                                       10      
Grasping                                   100     
Hearing                                     100     
Lifting                                        10                    ≤ 25
Pulling                                       10                    ≤ 25
Pushing                                     10                    ≤ 25
Reaching                                   50      
Sitting                                        50      
Standing                                    50
Vision – close/distance             100
Vision – color vision                  100
Vision – depth perception          100
Vision – peripheral vision          100
Vision – ability to adjust focus   100
Stooping                                    25
Walking                                     75
Writing/Typing                           100
Speaking                                  100
Fine Motor Skills                      100
Use of Hands                           100
Other (please describe)            

Location: Work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

Exposure:Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. 

Equipment: Regularly uses telephone, computer, fax, printer and copier.  May use Optometric equipment/devices per sub-specialty requirement such as lensometer; keratometer/autorefractor; phoropter; visual acuity measuring; retinal camera; corneal topography unit; or retinoscope. Other equipment may be used as needed. Must be able to work with precise tools and equipment; must have dexterity to use these items correctly and safely. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Tags

Holiday work, Full time, Flexible hours,

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